- 
                  
                    Do I have to pay for my machine while it's not in use?
- 
                  
                    Why am I getting invoices if I am on auto pay?
- 
                  
                    Why do I have multiple invoices for one location?
- 
                  
                    Why did my auto-pay decline?
- 
                  
                    Who do I contact if my bill is incorrect?
- 
                  
                    What is Empire's mailing address?
- 
                  
                    Why am I being billed for Ice?
- 
                  
                    Why am I being billed more than my lease amount?
- 
                  
                    When does billing start?
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                    When does billing end when I cancel my account?
