When can you expect additional fees or charges?
See the simplified version of our terms and conditions below.
Services Not Included in Lease
- Equipment relocation, move, or re-Installation.
- Equipment disconnection and reconnection to a fountain beverage unit.
- Equipment serviced that is not owned/leased by Empire Cooler Service.
- Supplemental ice delivery when the machine is functional. Or ice delivered beyond the production capacity of the machine. For example, if your machine produces 500lbs per day, delivery beyond 500lbs of ice would incur an additional charge
- Cleaning beyond the manufacturer’s requirements.
- The root cause of the issue is not an equipment malfunction and is part of the lessee's environmental or utility responsibilities.
- Examples include but are not limited to:
- Plumbing issues (water pressure, hot water migration, etc.)
- Electrical issues (GFCI outlets, etc.)
- Weather (storms, snow, hot or cold temperatures)
- Equipment Misuse
- Water quality with high mineral content
- Air quality with high amounts of grease, yeast, coffee grounds, dust etc.
- Examples include but are not limited to:
Other Fees
- Early Termination Fee. If your equipment is in the initial term, and early termination fee applies to any contracts cancelled.
- No-Show Fee when service is confirmed and there is no liaison present
- Service Fee when service is confirmed, and the site is not ready for service.
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